Privacy Policy

Last updated: December 2025

ERG Management (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights. We keep things simple, transparent, and in plain English.

1. Who We Are

ERG Management is a marketing, PR and creative agency based in Sutton Coldfield. We provide services including website design, content creation, public relations, branding, and creative production.

If you have any questions about this policy or your data, you can contact us at:
Email: info@ergmanagement.co.uk

2. Information We Collect

We only collect information that helps us deliver our services or improve your experience. This may include:

Information you give us

  • Name

  • Email address

  • Phone number

  • Business details

  • Any information submitted via contact forms, emails or consultation bookings

Information collected automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and version

  • Pages you view

  • Time spent on the site

  • Cookies (more on this below)

This helps us understand how people use our website and allows us to improve it.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Provide quotes, proposals, and services

  • Communicate with you about projects

  • Improve our website, marketing, and services

  • Send updates or marketing emails (only if you’ve opted in)

We do not sell, rent, or trade your data to any other business.

4. Legal Bases for Processing

We process your data under the following legal bases:

  • Contract: When you work with us or request a quote

  • Consent: When you opt into marketing emails

  • Legitimate Interest: For improving our website and services

5. Storage & Security

We take data protection seriously. Your information is stored securely and only accessed by our team when necessary. We use industry-standard security measures to protect your personal data.

We keep your data only for as long as needed for the purpose it was collected.

6. Sharing Your Information

We only share data when it is essential for delivering your service — for example, with:

  • Designers or developers working on your project

  • Trusted software tools (e.g., website hosting platforms, CRM, email software)

All third-party providers follow GDPR and store your data securely.

7. Cookies

Our website uses cookies to give you a better browsing experience and to understand how visitors use our site.

You can choose to block cookies through your browser settings. This may affect how the website works for you.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion

  • Withdraw consent for marketing

  • Object to certain processing

  • Request that we transfer your data to another provider

To exercise any of these rights, contact us at info@ergmanagement.co.uk.

9. External Links

Our website may link to other sites. We’re not responsible for the privacy practices of external websites, so please check their policies.

10. Changes to This Policy

We may update this privacy policy occasionally. Any changes will be posted on this page.